December 1st, 2009

The Office Head Desk

(no subject)

First night on the night shift. Wow. Just wow.

What I mostly had were general questions, a few phone number changes and a couple of eyebrow raisers.

First eyebrow raiser was a guy asking if we could turn up the volume on his phone because he couldn't find it and it was on vibrate. I explained that we didn't have the technology to do that as of yet so I would be unable to help him at this time.

Second eyebrow raiser was a woman trying to put money on her husband's phone but the automated system (IVR) kept rejecting it. She only had 12 digits. I explained this to her and she said, "Oh, they must be on another line and that's why he didn't see them." Last I checked they were all on one line, but maybe they do things differently in Arkansas.

Third eyebrow raiser was the person who purchased a phone from Wal-Mart (first mistake) and it turns out that the phone is currently activated on another account. This was a "brand new" phone. Customer asks me if I can just disconnect the other number and put that phone on her account. I explain that, unfortunately, she's going to have to go back to the store and get an exchange or a refund because they just sold her used equipment. (this isn't the first time I've heard this story, either)

There weren't too many calls, so that was nice, it was just kind of steady with anywhere from 1-5 minutes between calls. Just enough time to distract you from the fact that you aren't allowed to read or do crosswords or anything like that.

Also, I think I may be coming down with the plague.
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