I got a call about 7 p.m. last night from one of my drivers. "Hey, it's getting a little hectic, do you want to come take some deliveries?"
Now, if I was home or nearby, I would have probably done so. But, I was out with Char, doing some Christmas shopping for my party tomorrow night and for the rest of my staff (which I'll go into the antics of that excursion later in this post) on the complete other side of town. By the time I would have been able to get there it would have been too late. So, I told him as such, "I can't. I'm nowhere *near* the store right now. Have Miss call Mike in if you guys are really really backed up."
And he goes on to tell me how old certain deliveries are, etc. So, I say, "All right. I'll call her and see what's up."
And this is where it gets bad. Because he went "over her head" she got pissed off. It was a bad shift. We had two cancellations (which means those get voided out) and two comps (which means they get free pizza). I lost about $120 last night because she didn't call in another driver. *bangs head on the desk*
They don't understand that right now, every order is the most important order. Everything needs to be on time and done right. That $120 in lost sales, I could have paid a driver about $20 in wages to make sure that I didn't lose those sales. Not to mention the credits given out to people who called in and complained. I don't know how to make them understand the dire straits that we are all in.
Of course, the kicker of last night, after I went in to make sure that they have kissed and made up (the driver and Miss), she asks me for a raise. Yeah. Right. I told her no. She didn't bring up Pizza Hut again, but I'm just waiting for that to happen. And I will say what I did last time: "If you need to do that to make you happy, then by all means, please go ahead and go. We'll miss you."
Telling me someone else will pay you more is not going to make me run and give you a raise. I will find someone else to take your place. Just like if I pulled that, they would find someone else to take my place. And who knows? Maybe that person would do a better job than I am currently doing right now.
So, I get home, change into my pjs and have unpacked the booty from the evening's excursions when I get another call from the store. The computer is being all funny. *sigh* I can't walk her through it, because it's a hardware issue, so I come BACK to the store, this time in my pajamas. Fun. The disk was put in backwards thereby breaking the ejection mechanism for the drive. Great. So, I get that out with my keys (while pushing the button, of course. I've already put a call in to the computer guy to come take a look) and fix the other issues.
Now, here's the drunken monkey part. She had left to go to the grocery store across the street. She came back with a bottle of Southern Comfort. It was already opened and some was gone. For whatever reason, I just assumed it was like that before she had come back to the store. Boy was I ever wrong. She had consumed about 1/5 to 1/4 of the bottle on the walk back from the market to the store. Probably about 5-6 shots? Yeah. So, I wind up doing the closing shit because she can't even call in the produce order without almost falling over.
And and and...I had so much more to write, but, I have been writing this since about 11 a.m. and it's now 3:30 p.m. I've been distracted so many times I don't even know which end is up. I will probably write about the shopping escapades later on today after I can lock myself in the office and get some work done. I can't wait to go home.