customer orders pizza at 11:30.
customer told 15 minutes for order to be ready
customer says will be there as soon as possible
pizza sits for over an hour
customer calls back 20 minutes after picks up pizza complains that it is soggy
duh? it just sat under a HEAT LAMP FOR OVER AN HOUR did you think it was going to be fresh?
says wants money back because told person who took order to wait on making pizza
clearly not true as told order taker that would be there as soon as possible
*bangs head on desk*