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(no subject)  
04:03pm 04/11/2009
Pizza Hut said no.
Actually, she said, "You would be a great asset to any company, but your administrative background isn't strong enough."

How strong would you like it to be? Are the over 10 years of Excel experience not enough? How about Word? Perhaps 3 years of running numbers (P&L, food costs, labor, etc)? 16+ years of answering phones? Is it because I don't know shorthand? Is there anyone under the age of 40 who knows shorthand?

Their food is gross anyways.

Just waiting on another two to call back.

I interviewed yesterday for Wendy's corporate (field marketing or something, I don't quite remember the exact title). Some of the more interesting questions:

What hurts your pride?
Do you like chewing people out?
Do you like conflict in groups?

I can't really think of the other ones, but wow, those threw me for a loop. Of course, there was the "Do you think the customer is always right?" question. Ugh. I hate that one. Of COURSE they aren't always right, half the time they are so wrong that it passes right stops for a latte and goes into insanity.

I had to lie on that one. :)

I should find out this week about the hospital job. But, if I do get it, I don't want to take it and then possibly get offered a different job that pays more. I'd feel kind of bad about that. Maybe everyone will make decisions at the same time. That would be good. Yes?
mood: calmcalm
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(no subject)
11:25pm 04/11/2009 (UTC)
Are you sure you should be lying on the "Is the customer always right?" question. Seems to me that someone who truly believed that would be inclined to give more comps than someone with better judgment. Is it possible the subtext of the question is "are you going to give the store away in comps?"
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(no subject)
11:38pm 04/11/2009 (UTC)
I never give a definite yes to the question. I say, "I think that in most cases, they perceive the situation in a certain way, and we need to be as accommodating as possible. I think about the times that I have been wrong as a customer and can admit to being wrong and apologizing for my wrongness. I always try to get the situation figured out, but in general, their perception is the key here."

I was queen of not giving things away. What's funny, though, is that if I say, "Oh, about 99% of the time." and explain the 1%, it doesn't go over as well (using myself as the example of the 1% on occasion).

I just think it's a terrible question. You want to provide great service, but that doesn't mean giving away the business. I taught my supervisors to start with a small discount. Most people take the initial offer. Or offer them a choice, "You can have A now or B later. Which would you like?" B later is going to be way cheaper for me than A now (in most cases).

So, my lying is more of a "Of course they aren't always right. Have you met people today? They are raving lunatics!" :)
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(no subject)
11:00pm 05/11/2009 (UTC)
LocaKitty: coffee bunny
I was very tempted to leave something there about how much he sucks. BUT...I don't know, until I get a better job, I think the karma might kick me in the butt.


picword: coffee bunny
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