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04:40am 26/12/2009
 
 
LocaKitty
systems can't keep up with orders
orders get hung up in the system
customer doesn't understand and does it again
computer says all done!
phone works for five seconds
queue crashes due to call volume
ivr crashed due to call volume
phones are activated on two phone numbers
computer systems begin to crawl for employees
call times at an all time high
credit card payment system crashes

See all that? Before 4:30 p.m.

That's right, the client and/or my employer are fucking idiots. They have been saying since I started there in OCTOBER that Christmas day and the day after are their two BUSIEST days of the year.

Hey...here's an idea...DON'T LET YOUR FUCKING SERVERS CRASH.

What sucked the most about the queue crashing, I was on a 45 minute call troubleshooting three phones that were all double activated *bangs head on desk*

Oh, yeah, and they somehow managed to fit about 500 people into 300 seats. don't ask me how, but they did. Of course, I had to move at one point because my seat got jacked during one of my breaks. Nice, huh?
mood: gloomygloomy
 
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(no subject)
 dangerouslysane
 
04:38pm 26/12/2009 (UTC)
 
 
The Slitherdeedee
I suppose it would be too much to expect that you have a taser for the people who jack your seat?
 
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(no subject)
 locakitty
 
08:47am 27/12/2009 (UTC)
 
 
LocaKitty
well, she was the mom of one of my friends/coworkers. i could taser her if even if i really wanted to. she's too sweet. my friend thought i was going to find a new seat. it wasn't a huge deal, but it kind of added to the silliness of the day.
 
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(no subject)
 dangerouslysane
 
03:12pm 27/12/2009 (UTC)
 
 
The Slitherdeedee
I'm glad you're not about to taser intergenerationally! The company should really make sure you have enough chairs, if only so I don't make dumbass recommendations from 2,000 miles away! *g*
 
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(no subject)
 rustedxemotions
 
05:52pm 26/12/2009 (UTC)
 
 
Tori. ♥
Sadly, that was nearly poetic.
 
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(no subject)
 locakitty
 
08:47am 27/12/2009 (UTC)
 
 
LocaKitty
*bows*
 
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(no subject)
 dannyboyo1
 
05:08am 07/01/2010 (UTC)
 
 
DannyboyO1
Suuuuuuuuck. After doing call center work for any length of time, I don't really have a question about *why* someone at my last job had Mcgyvered arson in a breakroom 'crowave. (foil ketchup packets and paper towels.) My only question is whether or not it might have resulted in a day off.

I am feelin' lucky about our servers this week. Monday was busy. The busiest day of the year for anything related to medical insurance. And the system was running slow, but it kept running... with 500 people in queue.
 
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