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03:54am 09/01/2010
 
 
LocaKitty
i guess the cheesecake factory didn't want to hire me. never got a call back.

no matter, i didn't want to wear a tie anyways.

stepping up the job search. gotta start hitting the pavement again. it wasn't even a bad night tonight, but i was ready to kill. i had no patience for anyone. my 3rd call was a guy who was upset because he had been misled by a store rep. and he kept going off, after about 3 solid minutes of bitching i stopped him, "Hold up. Just stop. Look, i'm sorry the rep told you wrong, this is how it works. that's it. i am going to get this money back on the account, but you need to cool off."

i think it was the hold up that caught his attention. *cough* i may have gone slightly..."urban" with that one :)

i think just in general being grouchy today set me off, then i got my "quality" scores today and was "yelled" at for not following adherence. essentially, you get dinged if you clock out too early for your break, too late for your break, too early BACK from your break, too LATE back from your break, and being late or staying too late for your shift.

now, if i clock out more than one minute early for my break i get in trouble. makes sense, can't have people being all willy nilly with their break times. however, if i clock out late for my break because i was on a call, i get in trouble. so, those nights when that call comes in five minutes before your break and you wind up activating four new phones in different zip codes and different phone plans and what ever else you can think of going wrong...you wind up going an HOUR late for your break. that's a big no-no. how do help it? you can't, unless you employ the accidental release technique. "oops, I sneezed and hit the release button" "oops, i meant to hit hold and hit release instead" etc.

i haven't done that yet.

YET.

:)

maybe i'm just in a funk. this whole every thing you do is monitored stuff is just a little silly. i guess i've fallen out of being comfortable with that.
 
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(no subject)
 locakitty
 
09:05am 13/01/2010 (UTC)
 
 
LocaKitty
45 minute call tonight. i kept going over the same info over and over again. wouldn't give me his phone number, had no other number for me to call back on.

it was amusing at first, until it hit the 20 minute mark. then i was just annoyed after that. i think he heard it in my voice.
 
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(no subject)
 dannyboyo1
 
04:06pm 13/01/2010 (UTC)
 
 
DannyboyO1
I had one where the lady was trying to use sideways logic. She knew she'd bought at retail 4 times. She agreed on the dates with me. But "all the other meds she gets at the same time have only been picked up 3 times!" The 4th is when her plan hits her with a penalty for not using mail-order. That one med was a $175 difference. She was going to get $175 worth of aggravation out of me. She stayed polite, but... it's insurance. Not knowing your plan does not change the costs.

You have no idea how badly I wanted her to ask for a supervisor.
 
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