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02:57am 22/05/2010
They finally fixed the billing glitch that let people get on the mobile web for no charge or with zero balances on their phones. I swear about 40% of my calls today were people confused at a message that said "Insufficient Funds". Hi, that means YOU DON'T HAVE ENOUGH MONEY. MAKE A PAYMENT!

Apparently, the client is doing live monitors. The rumor mill was high speed this afternoon with news of two people being fired for not achieving "first call resolution". I was ready to volunteer my services of not achieving this so that I could get fired and go home. Alas, 'twas not my day to get shitcanned.

Pretty much, thanks to them fixing the web problem, we had a really busy day. It wouldn't have been so bad if I hadn't had to repeat myself so freaking much. 'You need to make a payment.' It was like a mantra.

Also, some guy gave me the ol' "Fuck You" because there was a .30 discrepancy. He says he didn't make the call, my call details say different. Take it to a store and they can look at the phone and see what is up with the difference, but as the equipment wasn't changed on the account, I'm gonna have to side with the computer on this one. Sucks to be you, dude.
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