They fired two team leads and one quit. This happened in about two days. They have walked out about five different reps over as many days.
The best story is this one:
E received a phone call on Wednesday informing him that he was suspended for 3 days. His days off are Tuesday and Wednesday, so at least they let him know that he was not needed for the next day. He asked why and was told, you don't need to know why. You are suspended. Done. You can come back Sunday.
He goes to work the next day to find out why he was suspended. He left his badge at home, so he called from the front phone to be let in so he could speak with the operations manager who left the message about his suspension on his sister's phone (hopefully she still has the voice mail message). The OM tells him that he is suspended and he should not be on the property. He asks, again, why he was suspended. She tells him that she doesn't have to tell him. He says, you need to explain to me why I was suspended, those are my rights. She tells him that she will let him know what his rights are. She FINALLY tells him why he is suspended.
Supposedly, he has been keeping his phone on mute and not greeting customers, instead, he is waiting for them to hang up. This is completely untrue. I used to sit on the other side of the cubby wall from this guy, he answered every call, was courteous, knew what the hell he was talking about, and did his job the way he was supposed to. Not so, says the OM. He leaves and comes in today, as this is when he should be back. He logs in and begins taking calls. Someone from platform (they take care of scheduling, etc) comes over and asks him why he is here. He says he is working. They tell him that he shouldn't be here. He explains that he was suspended for three days, this is the 4th day, he's back at work. They inform him that he was FIRED on Tuesday.
His badge still works. His log in IDs still work. EVERYTHING still works. So, he goes to one of the team leads (the OMs were absent today, of course) and asks WTF?! It happens to be C, my team lead, and he and E listen to the calls that they have logged for E. Not ONE of them shows any muting or call avoidance, AT ALL. Sooooooooo, E is coming in tomorrow to have a chat with HR to demand his job and a pay raise or he gets them for wrongful termination.
What do you want to bet that they monitored someone else and mixed up a number somewhere along the line and fired the wrong guy? I've seen them put the wrong information as far as attendance and stats in other people's accounts, so why not this way?
It's going to be an interesting day tomorrow.